[Working in Kuala Lumpur] Utilizing English skills / Foreign-affiliated IT company / Customer support

Company is not publicly visible
Depends on experience
Kuala Lumpur, Malaysia

Posted 2021-Feb-16  by Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia) (Recruiter)

Job Description

    This is a job that contributes to business expansion by promptly responding to inquiries from corporate customers who use the services of a rapidly growing foreign-affiliated electronic payment company.
    (Example: Inquiries about deposit methods, etc.)
    The market in charge includes the United Kingdom, so it is a job where you can utilize your English proficiency.

    -Responding to inquiries from corporate customers (telephone, email, chat)
    -Scrutiny of problems, handing over to related departments as necessary ・ Follow-up
    -Sharing knowledge and cases within the team, improving one's own skills and knowledge for business improvement

Job Requirement

    -University graduates and above with 3 years or more of call center or BPO industry experience
    (If you are a professional graduate or above and have long experience in the industry, you can apply)
    -Has business etiquette and is good at communicating over the phone
    -Those with high communication skills and strong stress tolerance
    -Fluent English
    -PC skills that do not interfere with work

Language Ability

  • English : Fluent (TOEIC 865-)
  • Japanese : Native Level

Job Summary

Recruiter

Agensi Pekerjaan JAC Sdn Bhd (JAC Recruitment Malaysia)

Employment Company

Company is not publicly visible

Job Type

IT (Other) - IT Help Desk

Customer Service - Customer Support

Industry

IT - Other

Salary

Depends on experience

Other Salary Description

Support for overseas travel, insurance, and other benefits

Location

Asia Malaysia Kuala Lumpur

Working Hours

Shift work including night shift, 2 days a week

Holidays

paid holidays
Injury and illness leave

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