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Updated 2024-04-08
Activated 2024-04-08
Activated 2024-04-08
Datacenter Managed Service Engineer (BiOS: DCS Engineer)
- Employer
- Staff Level
- International Team
- English Language Skills
| Company Name |
株式会社バイオス/BiOS,Inc. |
|---|---|
| Job Type |
 IT (Hardware/Network) - Server and Machine Operation and Maintenance IT (Hardware/Network) - Network Monitoring |
| Industry | Other |
| Location |
Asia
Japan
Osaka
|
| Job Description |
BiOS is looking for experienced data center engineers to join international support team servicing a global provider in Tokyo/Osaka. Fast Moving environment where you will be expected to undertake key aspects of maintenance and deployment work on Servers, network appliance, cabling and datacenter projects. Responsibilities: • Project and Request Management – process, coordinate and support tickets as per agreed service levels for both scheduled and unscheduled support request. • Communicate and interface with suppliers, multi-cultural system administrators, clients and other groups representing the designated operation site. • Install, move, add, and change server and other hardware in data center according to requests. - Hardware: e.g. troubleshooting of hardware, labeling, root cause analysis, trend analysis, break/fix, smart hands, firmware upgrades. - Network connectivity support: e.g. voice, network, circuit and including cable management - Deployment support: e.g. supervision & installation of construction work, cabling, power, rack/un-rack, server kitting, diagnostic, OS build and support - Media operation support: e.g. mount/un-mount medias and support Librarians. • Asset and Capacity Management - Asset including stocks management: e.g. spare parts, cable, kits, inventory/gap analysis report - Site logistics support: e.g. receiving, storing, shipping and disposal of equipment. • Maintain and monitor performance and service levels of all the support systems. • Ensure regular reporting to management regarding performance and service levels. • Attending meetings required by operation. • Comply and enforce internal policies, processes and standards. • Create, maintain updates and publish process & procedural documents. • Contribute to project and program activities as necessary. • Continuity of Business preparation and support: e.g. power-down event, COB drills, adequate staffing during staff illness/vacation. • Conduct necessary training of new staff. |
| Working Hours |
Monday-Friday 9:00-18:00 Hours will be varied on accordance of assigned task and clients On-call duty with rotation policy. Weekend and 24/7 shifts will be on shared shift rotation. |
| Job Requirements |
Required skills: • 3+ years’ experience in troubleshooting Server/ Network hardware • 3+ years’ experience working for a data center or equivalent. • Technical skills and excellent knowledge of server or connectivity devices hardware • Self-motivated, flexible, enthusiastic, good communication skills (written and verbal) • Willing to learn and undertake further training and qualifications where required. • Can work well both as an individual and as part of a team. • Comfortable in a hands-on role. - Physically able to lift 70 lbs. (30kg) with proper technique. - Ability to work with hands (will work with power drills, hand tools, and precision tools). • Must flexible with shifting work schedule as needed. • Ability to work in a fast paced environment. • Willing to take direction and follow well defined processes and procedures. Bonus Points • Detail-oriented with excellent organizational skills. • Work IDF/MDF, Telco, Fiber infrastructure (testing with tester, Power meter, Cabling/routing). • OTDR Requires Languages: English: Business level Japanese: Fluent level – Native Japanese driver’s license preferred |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | Depends on experience |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance |
| Holidays | Paid Holidays |
| Job Contract Period |
Contract leading to permanent position |
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