BiOS is looking for a bilingual data center operator to provide services for several Japanese and international clients.
・ Provide facility support and escort visitors inside the data center
・ Manage server room entrance/exit record
・ Server/network rack management: correspond to requests including open/close, key rental/management, layout management, etc.
・ Secure rack mount space, manage rack floor layout
・ Provide server related services including; kitting, racking/removal, power on/off, cable connection/disconnection, etc.
・ Manage condition of IT equipment and rooms to detect unusual conditions such as; temperature, humidity, power, burning smell or smoke, etc.
・ Provide monitoring services including; LED check, extraordinary status check
・ Manage facility asset and label if necessary
・ Participate media (tape) change activities
・ Participate non-scheduled projects (i.e. server move, audit support, etc.)
・ Report to clients, both periodical and random
・ Professional experience working as a data center operator is preferred but not must
・ Professional experience in customer support related responsibilities in any industries (i.e. call center operator, sales call correspondence, etc.)
・ Should be able to understand clients’ requests and correspond quick with appropriate judgements
・ Should be able to handle mass data entry/management on PC
・ Should be able to participate 24/7/365 shift, including night time, weekends, and national holidays
・ Business level English and fluent level Japanese are required
- English : Business Conversation Level (TOEIC 735-860)
- Japanese : Fluent(JLPT Level 1 or N1)
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Hardware/Network) - Network Monitoring
IT (Other) - IT Help Desk
Depends on experience
Asia Japan Tokyo
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