・ Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
・ Communicate with other team stakeholders for sharing the strategy of IT services quality improvement.
・ Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly.
・ Create quality metrics and deeply analyzing overall IT Service Quality.
・ Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
・ Cost engaged in line management roles including hiring, performance evaluation, goal settings, regular 1on1, budgeting, vendor management and resource planning of the assigned team.
・ Facilitate Monthly/Weekly quality meeting.
・ Understand and exhibit the contractual agreements and resolve issues/constrains.
・ Demonstrated ability to work independently and collaboratively with all levels of staff and management.
・ Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
・ Able to work under pressure.
・ Budget, Procurement, Contracts and People management.
・ Reasonable IT financial knowledge.
・ License/Certificate ITIL certificate
・ Strong collaboration, negotiation, and influencing skills cross-functionally, cross country and region, and throughout multiple organization levels.
・ Ability to multitask and manage high volumes of activity & demonstrate measurable results.
・ Demonstrated aptitude towards high standards for quality and performance.
・ Entrepreneurial spirit, hands-on approach, focused on continuous and incremental improvement.
・ Knowledge of COBIT and PMP
- English : Business Conversation Level (TOEIC 735-860)
- Japanese : Business Level(JLPT Level 2 or N2)
Company is not publicly visible
IT (PC, Web, Unix) - QA/Quality Control/Testing Engineer
JPY 8,500,000 - 10,000,000
Other Salary Description
Base plus 25% annual target incentive.
Asia Japan Tokyo
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