IT Support Team Leader in Kobe, Hyogo Ken

BiOS, Inc. / 株式会社バイオス
Depends on experience
Hyogo, Japan

Posted 2019-Apr-23

Job Description

    [Job Description]
    In this position, a candidate will act as a team leader of our bilingual IT support team stationed on-site at the client’s office providing IT support.

    Duties will include, but not limited to:
    • Deliver IT support service scope, goals and deliverables in accordance to the client’s policies, procedures, and processes.
    • Provide technical support to desktop/laptop PCs, printers, monitors, server/network equipment, and other hardware in office environment.
    • Troubleshoot, support and incident-manage users PCs and other related technical infrastructure
    • Participate and support global/regional projects requested by the client.
    • Set and continually manage project expectations with team members and the client’s counterparts.
    • Identify and resolve issues, conflicts and critical path within the service.
    • Develop and deliver progress reports, proposals, requirement documentation, and presentations to the client, partners/vendors, and BiOS counterparts.
    • Reporting and reviewing the performance of the services with the client’s counterparts on a weekly basis or as required.
    • Direct, manage, and monitor on-site IT support team.
    • Delegate tasks and responsibilities to team members.
    • Create monthly shift work schedule for all resources.

    Work location:
    Kobe-shi, Hyogo
    Nearest Station: Sannomiya

Job Requirement

    - Experience of team management in the field of IT user support (Team Management)
    - Hands on IT Helpdesk experience in the area of Desktop/Deskside support

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Business Level(JLPT Level 2 or N2)

Job Summary

Employment Company

BiOS, Inc. / 株式会社バイオス

Job Type

IT (Other) - IT Help Desk

IT (Hardware/Network) - Server and Machine Operation and Maintenance

IT (Hardware/Network) - Project Manager


IT Consulting


Depends on experience


Asia Japan Hyogo

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