A fast growing global Insurance company is seeking an experience, bilingual IT Quality Analyst responsible for reviewing overall IT Service Quality planning, problem management, tracking action items, visibility, risk management, improvement etc.
‐ Responsible for reviewing overall IT Service Quality planning, problem management, monitoring action item progress, helping identify risks and providing improvement suggestions.
‐ Communicate with other team stakeholders for sharing the strategy of IT services quality improvement.
‐ Ensure that the team provides high visibility of the action item status and issues. Report those to IT management team regularly.
‐ Create quality metrics and deeply analyzing overall IT Service Quality.
‐ Identify improvement areas for the team and across other teams/functions. Drive quality improvement culture within the team.
‐ Facilitate Monthly/Weekly quality meeting.
‐ Understand and exhibit the contractual agreements and resolve issues/constrains.
‐ Demonstrated ability to work independently and collaboratively with all levels of staff and management.
‐ Ability to effectively respond to dynamically changing work environment and to positively influence for managing vendor relations.
‐ Reasonable IT financial knowledge.
‐ License/Certificate ITIL certificate.
‐ Strong collaboration, negotiation, and influencing skills cross･functionally, cross country and region, and throughout multiple organization levels.
‐ Entrepreneurial spirit, hands･on approach, focused on continuous and incremental improvement.
‐ BA in Computer Science, Engineering, Business or relevant majors.
‐ Knowledge of COBIT and PMP
‐ Budget, Procurement, Contracts and People management
‐ Master's degree
- English : Fluent (TOEIC 865-)
- Japanese : Fluent(JLPT Level 1 or N1)
スキルハウス・スタッフィング･ソリューションズ株式会社/Skillhouse Staffing Solutions K.K.
Company is not publicly visible
IT (Hardware/Network) - Project Manager
IT (Other) - In-house System Operator
Consulting - IT System Consulting
JPY 7,000,000 - 9,000,000
Other Salary Description
‐ Social insurance
‐ Transportation Fee
Asia Japan Tokyo
9:00 - 17:30（Mon - Fri）
Saturday, Sunday, and National Holidays
Job Contract Period
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