Voice support engineer

Tech Mahindra Limited/テックマヒンドラリミテッド
Depends on experience
Tokyo, Japan

Posted 2019-Aug-26

Job Description

    A senior engineer who is responsible for all lines of Voice operation and implementation, supporting the business and IT units in the Asia Pacific region.

    Responsibilities:
    Design, deploy, configure and operate Cisco IP Phone, Call manager, fax gateway along with related network devices in the Asia Pacific, ensuring compliance to BT’s client’s standards and guidelines.
    Design, deploy, configure and operate BT ITS turret, Speakerbus, Verint voice recording, and Tiger CDR System in the Asia Pacific, ensuring compliance to BT’s client’s standards and guidelines.
    Create technical/service design documentation during implementation
    Partner with local in-country resources and/or vendors to deliver voice services
    Manage and deliver voice projects/tasks within the proposed budget and timelines. This includes managing vendors
    Delivery of moderately complex analytical and evaluative information for use by others (reports, engineering designs, user education manuals, etc…).
    Provide consultations and operational support to business and IT units

Job Requirement

    · 5+ years hands-on experience in network industry working on routers & switches, Cisco Call Manager, IP Phones, fax gateways.

    · 5+ years experience in operating BT ITS turret, Speaker bus, voice recording, and CDR system

    · 5+ years experience in design and deployment of global large enterprise Network/Telephony communications systems.

    · A proven ability to design and support Network/Telephony Infrastructure.

    · Proven project management experience running multiple independent projects

    · CCNP/CCIE holder

    · Fluent spoken and written English

    · Japanese skill is a plus

Language Ability

  • English : Fluent (TOEIC 865-)
  • Japanese : Minimum Communication Level

Job Summary

Employment Company

Tech Mahindra Limited/テックマヒンドラリミテッド

Job Type

IT (Hardware/Network) - Network Engineer

IT (Hardware/Network) - Server and Machine Operation and Maintenance

IT (Hardware/Network) - Server Architect and Developer

Industry

IT Consulting

Salary

Depends on experience

Other Salary Description

Social Insurance
Commuting/Transportation Allowance

Location

Asia Japan Tokyo

Holidays

Five-Day Workweek
Summer Holidays
Winter Holidays
Paid Holidays

Job Contract Period

Full time

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