★Visa Support★Customer Support Team Leader【JP⇔EN】Fast Selection Process!

DIGITAL Hearts Co.,Ltd./株式会社デジタルハーツ
JPY 2,500,000 Over
Tokyo, Japan

Posted 2019-Oct-01

Job Description

    We are recruiting passionate online Gamers with excellent communication skills to dedicate their knowledge and expertise towards helping players, creating solutions for the latest issues, ensuring the highest quality experience for each player, and also manage and operate Customer Support teams.

    【Key responsibilities】
    ・Manage and operate each languages' Customer Support teams
    ・Helping players with issues encountered during their play experience
    ・Review customers' (players') inquiries, using FAQs, and resolving them within the predetermined time-frame.
    ・Analyzing common issues and sharing them with team members and the appropriate staff to strengthen the framework for future cases.
    ・Working together as a team to meet the needs of each player.
    ・Creating the best experience possible for players by focusing on each player's unique situation.
    ・Expanding knowledge and skills of required games through on-the-job experience to better serve players.
    ※Response to players’ inquiries will generally be through email and an online chat system.

    【Hiring Process】
    Document Screening→1st Interview→2nd Interview→Unofficial Offer
    ※This entire process will take a minimum of 2 weeks

Job Requirement

    【Required skills】
    ・At least 1+ year working experience in Customer Support Management
    ・Experience and familiarity with gaming.
    ・Native level of English
    ・Fluency in Japanese (JLPT N2 equivalent or higher).
    ・Excellent communication skills.
    ・Office software skills.
    ・Strong sense of responsibility and work ethic.
    ・Ability to communicate through Japanese business emails.

    【Preferred skills】
    ・Working experience in Customer Support
    ・Interest in Japanese culture (games, manga, anime, etc).
    ・Writing and reading skills of Japanese (equivalent to JLPT N1)
    ・Valid work visa

Language Ability

  • English : Native Level
  • Japanese : Business Level(JLPT Level 2 or N2)

Job Summary

Employment Company

DIGITAL Hearts Co.,Ltd./株式会社デジタルハーツ

Job Type

Customer Service - Customer Support

Creative (Media Related) - Creative (Game/Video/Audio)




JPY 2,500,000 Over

Other Salary Description

・Contract-based, renewable depending on performance.
・Transportation expenses provided.
・Full Social insurance, paid holidays.
・Salary raise available depending on skills.


Asia Japan Tokyo

Working Hours



Paid Holidays

Job Contract Period

Fixed-term employee with opportunity to lengthen contract based on skills and performance

Permanent employment recruitment system available (June, December)

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