Sr. Field Service Engineer

Company is not publicly visible
JPY 6,500,000 - 8,500,000
Hiroshima, Japan

Posted 2020-Apr-06  by Hays Specialist Recruitment Japan K.K./ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社 (Recruiter) Job Code:VMS-1069320

Job Description

    Provides highly visible customer support through the performance of on-site installation as well as performing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Serves as company liaison with customer on administrative and technical matters for assigned projects.

    • Able to perform installation, calibration, repair and maintenance of equipment at customer site, troubleshoot electrical/electronic systems, assemblies and subassemblies from using block diagrams schematics etc. Computer literate, able to perform Software upgrades.
    • Able to work independently
    • Develop strong customer relationships at multiple levels in the customer organization.
    • Manage customer's expectations
    • Manage day-to-day service activities
    • Work with end users to schedule work tasks
    • Report and track activities
    • Perform preventative and corrective maintenance tasks
    • Maintains service
    • Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
    • Interfacing with customer on technical matters.
    • Exercises considerable latitude in determining technical objectives of assignment. Completed work is reviewed from a strategic perspective for business results.
    • Drives key projects to improve uptime and equipment performance
    • Ensures all safety requirement are satisfied and current as per local and corporate requirements
    • Drives key metrics such as costs, uptime, FSE utilization, manpower, scheduling to ensure meeting the company's goals and customer's expectations
    • Any additional responsibilities assigned

Job Requirement

    • Process experience desired to be able to run and perform basic process troubleshooting
    • Typically, 5 years minimum experiences as FSE,
    • AA/AS minimum, or equipment experience.
    • Background of Electronics or Mechanics
    • Interface with divisions (i.e. source inspection). Customer interface with technicians and equipment engineers.
    • Interaction with customer technicians or equipment engineers
    • May instruct / guide FSE I, II in skills previously certified to.
    • Planning and execution of projects.
    • May suggest system performance improvements
    • No hesitation for English, TOEIC > 600 is preferable

Language Ability

  • English : Daily Conversation Level (TOEIC 475-730)
  • Japanese : Native Level

Job Summary


Hays Specialist Recruitment Japan K.K./ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社

Employment Company

Company is not publicly visible

Job Type

Electronics (Appliance/Semiconductor) - Sales Engineer/Service Engineer


Electronics, Components, and Semiconductor Manufacturing


JPY 6,500,000 - 8,500,000

Other Salary Description



Asia Japan Hiroshima

Working Hours




Job Contract Period

Permanent Worker

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