User Support Engineer - Insurance ユーザーサポートエンジニア

Ahead Group
Depends on experience
Tokyo, Japan

Posted 2019-Aug-09

Job Description

    Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.

    Provide support to Japanese users locally.
    Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
    ID management (network id application, revocation, password reset, login trouble)
    Troubleshooting of general software like Outlook, Skype for Business, Windows
    Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
    Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
    Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
    Maintaining IT asset inventory

    3+ Years of relevent industry experience
    JLPT 2 level Japanese or higher
    TOEIC score of 800 or higher

Job Requirement

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Business Level(JLPT Level 2 or N2)

Job Summary

Employment Company

Ahead Group

Job Type

IT (Other) - IT Help Desk

IT (Other) - Customer Support Engineer

IT (Other) - Other


IT Consulting


Depends on experience


Asia Japan Tokyo

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