Voice Delivery Engineer ボイス デリバリー エンジニア

Ahead Group
JPY 8,000,000 - 9,500,000
Tokyo, Japan

Posted 2020-Mar-19

Job Description

    Ahead Consulting is seeking a person to join our clients Voice Engineering and Operations team within Japan.
    This role is to primarily focus on supporting Cisco (CUCM) Systems, Nice Voice recording technologies, and Cisco telepresence systems. The candidate must have experience demonstrated experience supporting Core CUCM IP Telephony services in a large scale organization.

    Responsibilities;

    Work closely with the Voice Operations team primarily in Japanese and some English as needed
    Monitor and support all aspects of the voice environment
    Works with all levels of staff and management to communicate overall project progress and results
    Be of an escalation point for technical issues and/or queries for the partners/vendors, and team members

    Qualifications:

    Demonstrated ability to identify, understand, and communicate business needs for technical projects
    Knowledge/ Experience of strong Voice technology (PBX, Voice Recording, Carrier Technologies, Voice over IP CTI etc)
    To have knowledge of Cisco(CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
    To have knowledge of Call Center applications
    To have knowledge of Nice Voice recording with Call Centers
    In depth understanding and experience of the following technologies.
    CUCM Call Center Solutions
    Nice Voice Recording Solutions
    Cisco Telepresence. (useful)
    Experience supporting call center voice solutions
    Experience working on voice projects
    Experience of managing Voice hardware vendors, manufacturers and Carriers
    Experience in IT is required (Call Center Infrastructure, Network tecnicical skill would be good to have.)
    Experience in understanding and communicating technical concepts to a non-technical audience
    Ability to interact well with program leadership and senior management; strong presentation skills required
    Provide input into the evaluation of vendor proposals

Job Requirement

Language Ability

  • English : None
  • Japanese : Fluent(JLPT Level 1 or N1)

Job Summary

Employment Company

Ahead Group

Job Type

IT (Other) - Other

Industry

IT Consulting

Salary

JPY 8,000,000 - 9,500,000

Location

Asia Japan Tokyo

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