Ahead Consulting is seeking a person to join our clients Voice Engineering and Operations team within Japan.
This role is to primarily focus on supporting Cisco (CUCM) Systems, Nice Voice recording technologies, and Cisco telepresence systems. The candidate must have experience demonstrated experience supporting Core CUCM IP Telephony services in a large scale organization.
Work closely with the Voice Operations team primarily in Japanese and some English as needed
Monitor and support all aspects of the voice environment
Works with all levels of staff and management to communicate overall project progress and results
Be of an escalation point for technical issues and/or queries for the partners/vendors, and team members
Demonstrated ability to identify, understand, and communicate business needs for technical projects
Knowledge/ Experience of strong Voice technology (PBX, Voice Recording, Carrier Technologies, Voice over IP CTI etc)
To have knowledge of Cisco(CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
To have knowledge of Call Center applications
To have knowledge of Nice Voice recording with Call Centers
In depth understanding and experience of the following technologies.
CUCM Call Center Solutions
Nice Voice Recording Solutions
Cisco Telepresence. (useful)
Experience supporting call center voice solutions
Experience working on voice projects
Experience of managing Voice hardware vendors, manufacturers and Carriers
Experience in IT is required (Call Center Infrastructure, Network tecnicical skill would be good to have.)
Experience in understanding and communicating technical concepts to a non-technical audience
Ability to interact well with program leadership and senior management; strong presentation skills required
Provide input into the evaluation of vendor proposals
- English : None
- Japanese : Fluent(JLPT Level 1 or N1)
IT (Other) - Other
JPY 8,000,000 - 9,500,000
Asia Japan Tokyo
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