Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
Demonstrates creativity and initiative in problem solving.
Technical documentation of hardware/software additions or changes..
Updates and closures of trouble tickets and service requests.
Keeps up-to-date advanced technical skills and knowledge of vendor offerings.
2+ years of experience in IT (PC) technical support
Knowledge and understanding of Windows desktop operating systems.
Intermediate knowledge of the Windows OS and the ability to perform domain related administrative tasks.
Knowledge and understanding of LAN environments, communication protocols.
Knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
Creativity and problem solving skills that lead to effective solutions to complex and varied problems.
Can perform troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with knowledge in at least one area of specialization.
Can perform troubleshooting and analysis of network system devices and PC network hardware and client software.
Japanese at advanced level in rearding, writing and speaking
- English : Daily Conversation Level (TOEIC 475-730)
- Japanese : Fluent(JLPT Level 1 or N1)
Company is not publicly visible
IT (Hardware/Network) - Server and Machine Operation and Maintenance
IT (Other) - IT Help Desk
IT (Other) - Customer Support Engineer
JPY 4,000,000 - 6,000,000
Other Salary Description
Asia Japan Tokyo
9am - 6pm (1 hour break)
Job Contract Period
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