Desktop Support Engineer for Tokyo

Company is not publicly visible
Depends on experience
Tokyo, Japan

Posted 2019-Nov-11  by TopTech Informatics K.K / トップテック インフォマーティックス株式会社 (Recruiter)

Job Description

    Duties include

    • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, Android , iPhone and MAC devices , Blackberry’s for basic cloud email support
    • Good hand-on in hardware troubleshooting on Dell, HP, Lenovo brand PC and Laptops.
    • Printer hardware support and managed print services.
    • Break-fix, troubleshoot and resolve software issues; Re imaging computers/hard drives
    • IMACD function including installation and decommission
    • Backing up and restoring user data, settings and associated systems administration activities
    • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
    • Assist on Incident and Problem management activities
    • Be available for On call support during after hours as and when necessary
    • Adhere to ticket response and resolution SLA’s as agreed upon with the customer
    • VIP and Executive Support.

Job Requirement

    Desired Experience and skillset:
    • Hands on experience as deskside/local IT engineer working as a desktop Support technician handling more than 500 Corporate Users.
    • Strong Microsoft Office 2013 & office 365 skills (Outlook, Word, Excel, Powerpoint, Onedrive etc.)
    • Strong Microsoft Operating System installation and troubleshooting skills Windows 7, Windows 10.
    • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
    • Strong Skills in Antivirus , encryption, Application and software support/
    • Broad experience of IT with basic understanding of Networks, Servers and Telecoms
    • Hands on troubleshooting of VPN issues
    • Basic understanding of Audio/Video equipment and conference room setup
    • Imaging/Re-imaging of workstations and laptops
    • Must have thorough understanding of Windows domain structure, Active Directory, Ghost, Terminal Services, remote control support, NTFS and file level permissions
    • Strong Customer service skills
    • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
    • Well versed/hands on experience with Dell and HP business line machines

Language Ability

  • English : Daily Conversation Level (TOEIC 475-730)
  • Japanese : Native Level

Job Summary


TopTech Informatics K.K / トップテック インフォマーティックス株式会社

Employment Company

Company is not publicly visible

Job Type

IT (Other) - IT Help Desk

IT (Other) - Customer Support Engineer

IT (Hardware/Network) - Network Monitoring




Depends on experience

Other Salary Description

Social Insurance
Commuting/Transportation Allowance


Asia Japan Tokyo

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