Infrastructure / Networking Support Engineer システム/ネットワーキングサポートエンジニア

Ahead Group
JPY 7,000,000 - 9,000,000
Tokyo, Japan

Posted 2020-Jul-27

Job Description

    Ahead Group is looking for System/Network Support Engineers to join our clients who is a leader in the software development Industry. They provide 24/7 support service for major cloud platform users. We are hiring engineers to extend support in Japanese, Chinese and Korean languages.


    · Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.

    · Provide technical assistance and support as part of a global 24x7-support organization.

    · Work closely with engineers and product managers to improve the product and make our customers successful.

    · Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.

    · Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.

    · Follow notification and escalation procedures.

    · Follow standards for communications with business involving operational issues.

Job Requirement

    Required skills

    · AT least 3+ years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin

    · Strong knowledge of Linux/UNIX and Windows Server.

    · Familiarity with shell scripting.

    · Familiarity with multi-tasking and multi-processing.

    · Capable to setup monitoring, conduct performance audit and performance optimization

    · Strong understanding of administration (user accounts, permission models, access control).

Language Ability

  • English : Fluent (TOEIC 865-)
  • Japanese : Business Level(JLPT Level 2 or N2)

Job Summary

Employment Company

Ahead Group

Job Type

IT (Other) - Other

IT (Other) - IT Help Desk


IT - Other


JPY 7,000,000 - 9,000,000

Other Salary Description

Social Insurance
Commuting/Transportation Allowance
Education Training


Asia Japan Tokyo


Five-Day Workweek
Paid Holidays

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