[Emerge full-time employee] Bilingual Desktop Support Engineer (resident in a foreign financial company) Tokyo

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社
JPY 4,000,000 - 6,500,000
Tokyo, Japan

Posted 2019-Sep-13

Job Description

    Emerge is hiring a desktop support engineer initially working at Finance company as onsite engineer.

    Work within a team to provide front line support both by phone and face-to-face to Back Office staff.
    Primarily to provide second line support for all PC issues, within a standardized operating environment Identification of issues and escalation to appropriate second or third line IT teams both locally and globally.
    Identifying the issue and initial troubleshooting Involvement in related projects (eg, application implementation and rollouts) as well as day-to-day support.
    Assistance to all Back Office business units Software, (Windows 7 & Windows 10 Systems and application, account administration; share permission administration etc) Hardware Administration (Installation of workstation, update of inventory information; Laptop installation, troubleshooting, training and support etc)
    Support for Japanese applications used by the back office and where appropriate liaison with third party vendors Be audit- and control- conscious and carry out IT control/risk related work.

Job Requirement

    At least two years experience in an IT support role Able and willing to do level 2 deskside support
    Bilingual - Native Japanese and Business English

    【Desired Skills】
    Financial industry experience
    ITIL Personal Skills
    Effective Communication Skills
    Problem Solving Skills
    Desire to continuously improve Accountable and focused on deliverables
    Strong multitasking skills
    Complete tasks under tight deadlines

    7:30~16:30 / 10:00~19:00

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Native Level

Job Summary

Employment Company

Emerge 360 Japan K.K./Emerge 360 Japan 株式会社

Job Type

IT (Other) - IT Help Desk

IT (Other) - In-house System Operator

IT (Other) - Customer Support Engineer


Employment Agency


JPY 4,000,000 - 6,500,000

Other Salary Description

Full social insurance
Transportation expenses


Asia Japan Tokyo

Working Hours

7:30~16:30 / 10:00~19:00


2 days a week (Saturdays, Sundays and public holidays)

paid holidays

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