Software Development Technical Support

Ahead Group
JPY 10,000,000 - 12,000,000
Tokyo, Japan

Posted 2019-Sep-19

Job Description

    Ahead Group is looking for a software development technical support to join a leading consumer credit reporting company.

    Responsibilities

    • Collaborate closely with the Product Management/Development and Support teams at regionally and/or globally to address a product deficiency and to enhance the product in response to customer needs.
    • Demonstrate strong troubleshooting/diagnostic skills, think analytically while working with partner/customer
    • Manage problems, questions of product and some other inquiries from customers and partners, and investigate those by using internal system resources and knowledge.
    • Provide support and consultancy for partner’s upgrade/evaluation project for new versions and/or new features, in order to get ready for launching them.
    • Participate in regular meetings (weekly/quarterly, etc.) to drive forward and solve issues.
    • Communicate and negotiate with the global/regional teams.
    • Support complicated communications via the ticket system between partner/customer and our global/regional support teams.

    Additional responsibilities

    • Provide Level 1 support to customers.
    • Demonstrate tests as necessary to confirm whether our Device technology still works or not with the version.
    • Manage contractual things and issue license key annually

    Knowledge, Experience and Qualifications

    • At least six years’ experience in technical support or development is required
    • Experience working with Engineering teams and relaying customer requirements
    • Experience with remote support
    • Self-study orientation in SalesForce, Jira, Confluence, Google search etc
    • Strong understanding and hands-on experience with Linux-style operating systems including shell scripting
    • Working knowledge of SQL, Oracle DB would be considered as a mandatory
    • Experience with JavaScript, JSON and RESTful API (i.e. Soap-UI)
    • Experience with at least one programming language (Java, Python, etc)
    • Good understanding of Internet technologies (Jetty, Apache Tomcat and ActiveMQ etc) and protocols
    • (HTTPS, HTTP, TLS, TCP/IP etc)
    • Both written and verbal (native level of Japanese) is required.
    • Effective communication skills (writing/reading are required) in English is mandatory, and good communication in English also preferred.
    • Good knowledge/experience of web technologies (HTML/PHP/JavaScript/JSON)
    • Experience in deployment of products in Java, .Net or PHP frameworks as an advantage.

    Skills to be considered as an advantage:

    • Experience working with Cloud environments and technologies (AWS preferred)
    • Knowledge in container-based deployment technologies and orchestration methods (Docker preferably)
    • Experience working with remote teams

Job Requirement

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Native Level

Job Summary

Employment Company

Ahead Group

Job Type

IT (Other) - Communication Software Development

Industry

IT Consulting

Salary

JPY 10,000,000 - 12,000,000

Location

Asia Japan Tokyo

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