Support Engineer Global Industrial Communication Leader

Company is not publicly visible
Depends on experience
Tokyo, Japan

Posted 2019-Dec-25  by Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 (Recruiter)

Job Description

    In this role, you will provide 1st and 2nd level support via mail/phone for our customers and distributors. Specifically, you will be responsible for debugging and troubleshooting of customer setup and assisting finding the right solution for the customer.


    Description

    * Document our products (quick guides, videos)

    * Training of customers/distributors (Either online or on site)

    * Participate in customer meetings

    * Be responsible for various projects


    Profile

    * 3 years+ Network hardware support experience

    * Have a common understanding of Network infrastructure

    * IP addresses/Subnets

    * Routing

    * Firewall

    * TCP/IP - Ports / Services (http/https osv)

    * Windows Super user


    Job Offer

    - Permanent employee

    - Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme

    - Holidays: Saturday, Sunday and National Holidays

    - Benefits: Social Insurance, transportation


    To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ryeonbeen Kang on +813 6627 6053

Job Requirement

    *3 years+ Network hardware support experience

    *Have a common understanding of Network infrastructure

    *IP addresses/Subnets

    *Routing

    *Firewall

    *TCP/IP - Ports / Services (http/https osv)

    *Windows Super user

Language Ability

  • English : Fluent (TOEIC 865-)
  • Japanese : Native Level

Job Summary

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Employment Company

Company is not publicly visible

Job Type

IT (Hardware/Network) - Network Engineer

IT (Hardware/Network) - Network Monitoring

IT (Hardware/Network) - Server and Machine Operation and Maintenance

Industry

IT - Other

Salary

Depends on experience

Location

Asia Japan Tokyo

Working Hours

Regular working schedule: Monday to Friday, 9am to 5:00pm (1 hour lunch break) - overtime upon discretionary scheme

Holidays

Holidays: Saturday, Sunday and National Holidays

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