[Bilingual IT Support Engineer / Project Coordinator] Resident of a major IT company / Working at Shinagawa / 4.5M ~ 5.5M

JPY 4,500,000 - 5,500,000
Tokyo, Japan

Posted 2020-Aug-20

Job Description

    As a part of the operation team of the major Japanese IT system integration firm, you will participate IT infrastructure projects for global clients.

    - As an engineer, participate IT infrastructure related projects for global customers per requests (i.e. PC migration projects, office IT setup, end user support for PC and peripherals, data center operations, etc.)
    - Communicate with global technical teams, clients, and partners from the initial stage of the project to end; check/analyze tickets/requests/incidents, plan activities, provide onsite support, close tickets, ad report to customers.
    - Supervise services provided by vendors; share technical support information, provide work orders/instructions, provide remote and/or onsite assistance while vendors are providing onsite support, follow up with their activities after completed, etc.
    - Escalate requests/incidents to appropriate support teams / follow up with technical support team
    - Prepare weekly/monthly reports for clients and customers; attend weekly/monthly meetings
    - Provide language support (English and Japanese) for clients. Tasks include; translation of manuals, participating meetings in English/create meeting minutes, entering support logs in English, etc.
    - Support client's sales team working on bidding for new projects; provide them ideas about proposal from technical point of view

Job Requirement

    - +3 years of technical support experience in IT infrastructure projects (preferably with office IT support, server/network, and/or data center related projects)
    - Business level Japanese (JLPT N2 or equivalent), and Business level English (TOEIC 800+)
    - Interest in business side management of IT projects
    - Strong communication skills to update the suport status and reporting skills

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Native Level

Job Summary

Employment Company


Job Type

IT (Other) - IT Help Desk

IT (Other) - Project Manager

IT (Other) - Other




JPY 4,500,000 - 5,500,000

Other Salary Description

Complete social insurance
Commuting/Transportation Allowance
Sports Facilities
Education and training, etc.


Asia Japan Tokyo

Working Hours

8:45-17:30 (Monday to Friday)


Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave, etc.

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