【Global IT Company】Helpdesk / IT Support

Company is not publicly visible
JPY 5,000,000 - 7,000,000
Tokyo, Japan

Posted 2020-Jul-06  by Skillhouse Staffing Solutions K.K. (Recruiter)

Job Description

    A global IT company is hiring an experienced Help Desk Specialist.

    The position is responsible for providing technical assistance and support related to computer systems, hardware, and/or software. Take advantage of excellent career advancement opportunities and employee benefits the company has to offer.

    ‐ Work closely with other IT members to provide the effective support and solutions to all IT functions in the office.
    ‐ Keep track of H/W and S/W assets managed by the department.
    ‐ Provide appropriate technical assistance, troubleshooting, and support for inquiries and issues in a timely manner.
    ‐ Respond to inquiries either in person or via phone/email/ticketing system.
    ‐ Maintain effective documentation for raised inquiries and requests.

Job Requirement

    ‐ Knowledge regarding Windows Server, Active Directory, and Remote Desktop Service
    ‐ Experience in an IT support or helpdesk related role
    ‐ Experience in trouble-shooting desktop, laptop, printer, hardware, software, and/or other peripheral device issues
    ‐ Business-level Japanese

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Business Level(JLPT Level 2 or N2)

Job Summary


Skillhouse Staffing Solutions K.K.

Employment Company

Company is not publicly visible

Job Type

IT (Other) - In-house System Operator

IT (Other) - IT Help Desk

IT (Other) - Other


Software Vendor


JPY 5,000,000 - 7,000,000

Other Salary Description

Social insurance, Transportation Fee, No smoking indoors allowed (Designated smoking area), etc.


Asia Japan Tokyo

Working Hours

9:00 - 18:00 (Mon - Fri)


Saturday, Sunday, and National Holidays, Year-end and New Year Holidays, Paid Holidays, Other Special Holidays

Job Contract Period

Permanent Position

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