AI Success Manager at Global Enterprise AI Company

Company is not publicly visible
Depends on experience
Tokyo, Japan

Posted 2020-Sep-16  by Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 (Recruiter)

Job Description

    In this role, you will execute a comprehensive engagement and communication strategy that includes quarterly business review. You will also work across product management, engineering, data science and other teams to ensure customer insights are fed back into the organization.


    Description

    * Develop a trusted advisor relationship with customer key stakeholders and executive sponsors.
    * Effectively present our client's platform, capabilities, and benefits to new and existing stakeholders within a customer account (including basic product demonstration).
    * Maintain an up-to-date understanding of customer status through direct dialog, usage statistics, support tickets, and other metrics and feedback channels.
    * Prepare and maintain, with the aid of the technical support and data science teams, a success plan for each client which encourages adoption, resolves issues, drives business value, and expands usage.
    * Serve as the primary point of contact to manage and triage client inquiries and issues.


    Profile

    * 3-5 years of professional business consultant or success manager experience in a relatable field.
    * 2+ year experience in a SaaS/Software company and complex product is preferred.
    * Proven ability to both exceed revenue and renewal targets while also building strong customer relationships.
    * Strong organization skills combined with the ability to prioritize tasks across a varied set of responsibilities.
    * Data-driven approach and ability to use systems, follow-processes and incorporate analytics into workflow.


    Job Offer

    - Permanent employee.

    - Flexible working hours and remote working option

    - Holidays: Saturday, Sunday and National Holidays.

    - Benefits: Social Insurance, transportation.


    To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ryeonbeen Kang on +813 6627 6053

Job Requirement

    3-5 years of professional business consultant or success manager experience in a relatable field.

    2+ year experience in a SaaS/Software company and complex product is preferred.

    Proven ability to both exceed revenue and renewal targets while also building strong customer relationships.

    Strong organization skills combined with the ability to prioritize tasks across a varied set of responsibilities.

    Data-driven approach and ability to use systems, follow-processes and incorporate analytics into workflow.

Language Ability

  • English : Minimum Communication Level (TOEIC 225-470)
  • Japanese : Native Level

Job Summary

Recruiter

Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社

Employment Company

Company is not publicly visible

Job Type

IT (Other) - Sales Engineer

IT (Other) - Project Manager

IT (Other) - Other

Industry

IT Consulting

Salary

Depends on experience

Location

Asia Japan Tokyo

Working Hours

Flexible working hours and remote working option

Holidays

Holidays: Saturday, Sunday and National Holidays.

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