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キービジュアル キービジュアル
更新日 2021-03-21
掲載開始日 2021-03-12

Desktop Support Engineer

  • ★★ スタッフレベル
  • 女性歓迎
  • 中高年歓迎
企業名
直接採用

株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

職種
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT関連(その他) - カスタマーサポートエンジニア
IT関連(汎用系) - アプリケーションSE
IT関連(その他) - IT ヘルプデスク
業種 ITコンサルティング
勤務地 アジア 日本 静岡県
アジア 日本 東京都
アジア 日本 神奈川県
仕事内容 HCLはICTサービスを提供するグローバル企業です。ビジネス拡大のため、デスクトップサポートエンジニアを数名採用しています。

勤務地は静岡県御前崎市または東京都港区となり、客先でPC周りの障害対応・ユーザー対応を行います。

日本で制限なく就業できるご経験者からのご応募お待ちしております!


Overview:
This position is for an experienced technician on the Desktop Support team responsible for partnering with both client IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to client's operating environment.

Responsibilities for this position may include but are not limited to:

• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and client L3 application teams.
• Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.
• Ensures consistent processes, procedures and technologies are utilized across client enterprise environment.
• Understand and follow direction provided by the Application and System Services team leads and managers.
• Document recurring issues in the client Knowledge Base
• Document in detail case status and tasks / work completed with end users in the client ITSM system
• Follow the client critical incident process

Required Qualifications:
• Bachelor’s degree in IT or Computer Science preferred
• Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
o Mobile Device Management and Mobile Web Apps, iOS, etc.
o Active Directory Administration and Infrastructure Design
o Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
o Microsoft Office Suite (2010/2016) advanced troubleshooting.
o Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
o General knowledge/troubleshooting for Macs
o General knowledge/troubleshooting for Networking
o General knowledge of Microsoft Intune
o Printers
o Skype Video Conferencing system support
o Office 365
o Understand and troubleshoot Azure MFA
o Desktop imaging
o Strong customer service skills

• Experience in desktop and notebook hardware, operating systems and desktop software. Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills
• Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them. Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of client business drivers and opportunities. Demonstrated ability to see the bigger picture, denote how processes/tools will impact other processes/tools. Ability to communicate with transparency the impact and risks with mitigation. Ability to think not necessarily outside of the box, but to think creatively within defined constraints.
• Teamwork/Interpersonal Skills - Ability to lead through influence, influence/partner with geographically dispersed colleagues; build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported. Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations. Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations.
• Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US. Understands how business strategies, plans and regional IT needs vary among client and the impact this may have on service delivery globally, regionally, locally. Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.


Preferred Qualifications:
Support Certifications, desired:
• Microsoft Certified Professional
• Microsoft Certified Solutions Expert (Messaging; SharePoint)
• Microsoft Certified Technology Specialist
企業について
(社風など)
As one of the established software companies in Japan, HCL's primary objective has been to enable the global growth strategy for brands in the region.
勤務時間 1日8時間勤務 1時間の昼休みあり
(客先により多少の変動有)
応募条件 関連したご経験をお持ちの方
多文化環境に理解のある方

書類選考通過者は5営業日以内にご連絡します

選考の流れ:

書類選考→オンライン面談(ビジネスチーム、及び人事)2回を想定→内定・オファー

ご入社前にご同意のもと、バックグラウンドチェックを行っております。

ご応募からご入社まで、約1か月程度頂戴しております

英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 日常会話
年収 日本・円 350万円 〜 650万円   
給与に関する説明 社会保険完備
産休・育休
年次休暇
ベネフィットステーション等の福利厚生
トレーニング制度
交通費別途支給なし
年収は経験・能力に応じ決定
年俸制(内、固定給、四半期毎の変動制ボーナスの内訳となります)

福利厚生について:(社会保険、医療保険、有給休暇、他福利厚生施設の利用の割引、資格試験取得援助)
休日 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇

Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
契約期間 正社員
最寄り駅 静岡県御前崎市、東京都港区 or Sagamihara, Kanagawa ken
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Desktop Support Engineer

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