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キービジュアル キービジュアル
更新日 2021-03-21
掲載開始日 2021-03-18

Network Support Engineer

  • ★★ スタッフレベル
  • 女性歓迎
  • 中高年歓迎
企業名
直接採用

株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.

職種
株式会社エイチシーエル・ジャパン/HCL JAPAN LTD.
IT関連(その他) - カスタマーサポートエンジニア
IT関連(汎用系) - アプリケーションSE
IT関連(その他) - IT ヘルプデスク
業種 ITコンサルティング
勤務地 アジア 日本 静岡県
アジア 日本 東京都
仕事内容 HCLはICTサービスを提供するグローバル企業です。ビジネス拡大のため、ネットワークサポートエンジニアを数名採用しています。

勤務地は静岡県御前崎市または東京都港区となり、客先で障害対応・ユーザー対応を行います。

日本で制限なく就業できるご経験者からのご応募お待ちしております!


The primary responsibility for this position is to maximize the availability of all network components. The technician is the point of contact for providing first and second level troubleshooting for all network equipment. The technician will be responsible for Service Level Agreements (SLA) and work within them to see that there is a prompt response to the issues.

The activities for this position include:
• Patching cable installation and recovery
• Installing power leads
• Installing, removing or swapping equipment
• Locating and or identifying network circuits and tagging the demark location
• Providing escort services for Third Party Vendors in the facility
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
• Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
• Support and assist in the troubleshooting and testing network equipment and components, including:
o restarting equipment;
o troubleshooting and patching power cables;
o Troubleshooting and patching Fiber and Copper cables
o identifying a switch port location;
o pinging key Devices and performing DNS lookups
o troubleshooting, installing, and where necessary removing equipment and/or components
o perform visual checks for hardware failure lights or console error messages, power status and hardware labels and
o assisting with the identification and reporting of communications room environmental issues
• Perform MACD (move, add, change, delete) activities for end user business LAN and voice devices
• Maintain the Inventory of the Network Devices
• Update and Manage the DCIM tool
• Adhere to Company’s Change Management Process, BCP and DR Plans
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g hurricanes, earthquakes, etc.)
• Provide smart hands support for other telecommunications infrastructure such as
o Coordinate with cabling contractor
o WiFi and BLE systems
o Microwave systems installation, maintenance, troubleshooting and repair.
o Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
o VSAT installation, maintenance, troubleshooting and repair.
o Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M
o lpWAN (low-power WAN) systems such as LoRaWAN
o Other IIoT/OT systems
o Solar panel / battery power systems installation, maintenance, troubleshooting and repair.
o Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair.
• Daily/Monthly/Quarterly reports generation and Review with Customer


Educational Qualifications and experience:
• Have an associate or bachelor's degree
• Certifications such as CCNA, CCNP will be ideal
• Technicians should be conversant with compliance regulations, such as SOX
• 4 to 8 years of relevant experience in IT industry
o Experienced in racking, stacking, cabling, and decommissioning of Network Hardware devices
o Experienced in Smart Hand Support for Network device maintenance
• Strong Verbal and Written communication skills
• Ability to walk around a good deal of time, and lift heavy devices
• Willingness to work in shifts, attend on calls and weekend work as per schedule
企業について
(社風など)
As one of the established software companies in Japan, HCL's primary objective has been to enable the global growth strategy for brands in the region.
勤務時間 1日8時間勤務 1時間の昼休みあり
(客先により多少の変動有)
応募条件 関連したご経験をお持ちの方
多文化環境に理解のある方

書類選考通過者は5営業日以内にご連絡します

選考の流れ:

書類選考→オンライン面談(ビジネスチーム、及び人事)2回を想定→内定・オファー

ご入社前にご同意のもと、バックグラウンドチェックを行っております。

ご応募からご入社まで、約1か月程度頂戴しております

英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ビジネス会話(日本語能力試験2級又はN2)
年収 日本・円 450万円 〜 900万円   
給与に関する説明 社会保険完備
産休・育休
年次休暇
ベネフィットステーション等の福利厚生
トレーニング制度
交通費別途支給なし
年収は経験・能力に応じ決定
年俸制(内、固定給、四半期毎の変動制ボーナスの内訳となります)

福利厚生について:(社会保険、医療保険、有給休暇、他福利厚生施設の利用の割引、資格試験取得援助)
休日 完全週休2日制(土・日・祝祭日)
有給休暇
慶弔休暇
育児休暇
傷病休暇

Five-Day Workweek
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
契約期間 正社員
最寄り駅 静岡県御前崎市、または東京都港区
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Network Support Engineer

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