人材紹介ヘイズ・スペシャリスト・リクルートメント・ジャパン株式会社／Hays Specialist Recruitment Japan K.K.
エグゼクティブ/経営 - 管理職(その他)
カスタマーサービス - カスタマーサービス/カスタマーサポート
機械（自動車/プラント/精密機器） - セールスエンジニア/サービスエンジニア
Lead our global and regional teams to achieve excellent after-sales service and technical support in order to exceed our increasing customer expectations. The role is responsible for positioning our company as a leader in providing reliable after-sales service so that our customers can interact with us easily.
- Create after-sales service policies, guidelines, processes, procedures and playbook to be deployed across our regional service teams.
- Define and deploy standard supporting tools to enable after-sales service processes and procedures.
- Establish after-sales service feedback mechanisms into our global quality and global engineering departments.
- Minimise downtime and costs for customers through fast and accurate after-sales service provided at a minimum cost.
- Establish annual targeted results, objectives and activities to be done with measurable global KPIs across our service function.
- Work closely with analytics teams to define data analysis needs and create customer insights from our after-sales service activities.
- Report progress, achievements and continues improvement road-maps into our leadership team.
We are a global leader providing customers with diverse technology and industrial services in over 150 countries.
We offer manufacture, construction, maintenance and operation consulting of automatic control equipment, central monitoring system, air conditioning cooling / heating equipment, industrial / marine refrigeration equipment, and security system to promote energy saving of buildings.
[Required Skills & Experiences]
- Bachelor's degree
- More than 10 years of experience in technical and customer service (service engineer) with HVAC/Air conditioning, or Strong customer focus with a passion for the customer experience and customer success.
- Strategic thinking
- After sales experience
- Management experience
Additional language such as Japanese and Chinese
|年収||日本・円 1700万円 〜 2000万円|