海外求人・海外転職など海外で働くお仕事情報満載!
Working Abroadは海外求人専門の転職情報サイトです。

求人検索

キービジュアル キービジュアル
更新日 2019-10-08
掲載開始日 2019-10-08

【年収1000万円】外資系金融企業でのカスタマーサクセス

  • ★★ スタッフレベル
  • 女性歓迎
この求人の
取扱い会社
人材紹介
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
企業名 会社名非公開
職種
マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.
カスタマーサービス - カスタマーサービス/カスタマーサポート
業種 投資・ファンド関連
勤務地 アジア 日本 東京都

仕事内容 The Client is looking for an experienced customer success specialist to handle post-sales tasks and drive revenue by customer retention and engagement.


職務内容

* Deliver tailored engagements (e.g. training, enterprise workshops) that help customers to maximize the value derived from company solutions post sale and build intimacy
* Use specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption
* Interpret and take action on usage information focusing on "at risk" customers to mitigate cancellations and identify value optimisation opportunities
* Promote insights relevant to customers' workflow and act as a voice of the customer internally, feeding back their experiences
* Drive customers to support channels available as part of the value the company provides
* Develop and execute retention strategies as part of the customer success plan for accounts, in conjunction with
* Account Managers
* Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process


理想の人材

* Proficient in both English and Japanese
* Create sales opportunities from existing and new customers
* Travel as needed
* Increase customer satisfaction at the desktop
* Market Understanding including a) basic market understanding b) knowledge of relevant market c) strong understanding of customers' business model
* Selling Skills (identify, develop, & articulate proposition/ consultative selling)
* Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps=
* Strong customer service skills
* Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems


条件・待遇

* Annual salary package up to 10M
* Great work life balance
* Bilingual environment
* This is a project-based 12 month contract position


To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Vi Dao on +81 3 6832 8598.
企業について
(社風など)
The Client is a global financial service company
英語能力 ビジネス会話 (TOEIC 735-860)
日本語能力 ネイティヴレベル
年収 経験と能力に基づく   
契約期間 12 Months
戻る

ご応募はこちらから

この仕事に応募する

この求人情報の取扱会社

マイケル・ペイジ・インターナショナル・ジャパン株式会社/Michael Page International Japan K.K.

企業情報

注目ポイント

求人情報一覧

【年収1000万円】外資系金融企業でのカスタマーサクセス

この仕事に応募する
気になる