IT関連（その他） - その他
コンサルティング - ITコンサルティング（その他）
【Role & Responsibilities】
- Understand the ITSM landscape of the Customer and understand In-scope ITIL processes to be designed
- Provide ITIL best practice service management consulting at a strategic, design, and operational level for the Customer’s environment
- Understand the specific Process requirements of the Customer and gather the required inputs on Customer’s people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors
- Prepare the Process definition plan, identify the reviewers and process sign-off mechanism
- Author the Process documents and get them signed-off from the Customer (include the required Process flows, diagrams) as per the agreed template
- Collaborate with the Tools team (Internal / Customer) as required to customize the ITSM Tools in-scope
- Agree with the Customer on KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics
- Agree with the Customer on the Reporting requirements and the Templates to be used for the same
- Provide the Process training to all the Resources in the Engagement -
- Provide proper handholding of the Processes to the Service Manager / -Process Owners / SQAs. Propose the Service Improvement plans (SIPs), if possible to the Customer / Service Manager for future Service improvement.
Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998.
Wipro’s Value Proposition for Japan - Helping customers globalize and adopt newer technologies to enhance competitiveness.
We help organizations in their globalization journey through our global expertise, collaboration and efficiency backed by a global delivery capability. Our in-depth knowledge of complex transformational projects and standardization of processes helps our customers enter new markets.
Supporting companies in their goal of Globalization
Enabling companies to Improve Profitability
Delivering industry solutions across the latest technology areas like Social Media, Mobility, Analytics, etc.
|勤務時間||Regular work hours|
- Over 5 years’ experience in ITSM practice in managing various ITIL process roles, viz., Incident manager, Problem manager, Change manager, Asset and Configuration manager.
- Experience in Process designing in ITSM Engagements ITIL 2011
- Expert / ITIL 2011 Intermediate Certified Knowledge of ITSM Tools Capability to deliver ITIL Trainings
|英語能力||ビジネス会話 (TOEIC 735-860)|
|年収||日本・円 600万円 〜 800万円|