The operations manager oversees the affairs of the operations team, with various team managers reporting to him/her to ensure the below functions are met;
・Steer the setup of customer centric environment
・In conjunction with the Director responsible for executing the customer strategy and tactical operation of the program.
・Understand a customer’s business needs and translate those business needs into people skills and execution strategies
・Standardizes processes, procedures and execution, mythology to ensure consistent growth of the prog ...