The Customer Service Team Leader reports to the Customer Service Manager - Japan
Duties and responsibilities
• Ensure that more complex customer issues are followed up and resolved in a timely manner / provide first line escalation support
• Facilitate resolutions to customer queries and issues brought forward while actively striving to achieve a “one correct answer” across all channels
• Conduct induction training for new joiners in an informative and motivational fashion
• Keep induction training material / modules updated
• Show ...
As a UX Researcher (UXR) at Gamesys, you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. You’ll work with your peers and stakeholders across functions and have impact at all stages of product development.
• Define, plan, and conduct user research (i.e., surveys, usability tests, interviews) to inform design decisions for various products and experiences.
• Be able to identify and articulate what needs re ...
The Head of Japan VIP is a key strategic role, within our Asian Operations organization, which connects directly with our very important players and therefore impacts heavily on their level of satisfaction and performance, as well as on our company’s commercial success.
In this role, you will lead a unique & global team of VIP Specialists, based in Asia & Europe, and together you will move the VIP business upwards, using winning strategy, players intimacy, special tailored campaigns and more. This role is part of the Asia Operations Leade ...