The office administrator will manage the office, coordinating with HR, Finance, Logistic based on the APAC region as well as doing the liaison with HQ working closely with the country manager of the company in all aspect of their business in Japan.
* Office Management ( managing vendors, office stationary, office meeting and coordination, IT liaison, on boarding process etc.)
* Provide secretarial/administrative support (including answering phones, arranging couriers, planning meetings/managing diaries and arranging business trip) . ...
My client is looking for a Supervisor to oversea the performance and management of 5 members. Your goal will be to improve the KPI (call time, abandon rate, number of calls etc.) and to improve the overall customer satisfaction.
* Work closely with the Manager to design KPI for the team moving forward to improve the Customer Service
* People management of 4 staff members
* Handle complaints and medical issues from consumer and customer via phone, web and email. (Inbound / Outbound)