Be responsible for management and leadership in all processes focused on continuous improvement of customer experience.
* Develop and maintain service guidelines
* Lead a training team and define training strategies to support customer experience
* Assess areas of improvement
* Call center management - Define most efficient and cost performing center model structure
* Be responsible for SLA and KPIs
* Define processes to gather feedback from consumers through all channels
* Engage with senior leaders to build action plans ...
The logistics team is in charge of both air and ocean freight forwarding, warehousing, transportation management, inbound and outbound, surface transportation and supply chain operations. The logistics staff will report directly to the Logistics Manager.
* 3PL warehouse management - inbound, stock, outbound, VAS, returns, other tasks
* Inventory control - cycle counts and physical stock counts (evaluated by the accuracy)
* Inventory Analysis and Report
* Process improvement by watching warehousing KPIs
A listed apparel company is always looking to improve on our existing services and user experience. Data analytics and science provide robust ways to achieve this. Our data originates from real stores, e・commerce sites, microservices, and enterprise systems across various brands and geographical regions. As a Data Engineer, you will be developing and managing data infrastructure, while assisting data science/analytics team from an engineering perspective. Involvement in data science projects involving technologies such as deep learning and other forms ...
‐ Design and implement applications considering user experience, performance, maintainability, cost, and up・to・date technologies.
‐ Opportunity to develop and ship the in・house applications of our brands for our customers around the globe.
‐ Analyze users and make improvement plans with our business planners and UI/UX designers for the expansion of our business.
‐ Develop applications for employees to improve business operations and customer support.
Recently the importance of application development in the company is increasing rapid ...