Be the point of contact for incident tracking and categorizing with a team of excellent support persons. Harness your leadership and management skills in this role and see your career take off.
* Asking the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
* Resolving the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
* Routing the enquiries to Resolver Groups as appropriate
・Analyze, review and understand the requirements
・Prepare Test Plan
・Create test artifacts (scripts, automation)
・Execute test cases, capture test results
・Prepare Requirements Traceability/Test metrics ...
This is a rewarding experience for a watchful candidate with impeccable record keeping track record. With such a background as a foundation, the candidate will also perform daily and long-term operational and strategic management of hardware and software.
* Plan, monitor, and record hardware assets and/or software license to make sure they complied with vendor contracts in different software tools.
* Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as ...
Our client is looking for a seasoned desktop support expert who is ready and equipped to move up to the next level of their career. The candidate will be required to provide expert judgement and analysis for the design, development and implementation of desktop systems.
The successful candidate will:
* Analyze requirements to ensure the system meets performance needs.
* Ensure that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
Our client is looking for a motivated candidate for IT business analyst role for their E-commerce platforms. You will be working with the Marketing Team to integrate IT solutions for business operations.
* Develop innovative Business Operation solutions for internal stakeholders
* Responsible for software development to meet business needs
* Work together with Marketing Team to deliver IT solutions that meets business requirement
* Maintain quality of IT deliverable of business requirements