After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.
We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...
1. Assist staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software.
2. Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
3. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
4. Works with procurement staff to purchase hardware and softwa ...
A multinational business service provider is looking to fill a Service Desk position. The chosen applicant will be responsible for providing administrative and IT support at an assigned location.
* Gain knowledge of end-user computing and IT devices
* Ensure efficient maintenance of IT infrastructure
* Assist with operational tasks to support project execution
* Conduct ticket trend analysis
* Provide comprehensive on- and off-boarding for users
* Ensure alignment to global policies
An American software organisation is looking to hire a Senior Client Success Manager. In this position, you will be responsible for managing customer relationships and giving technical advice to customers.
* Act as a trusted advisor to various stakeholders in the account
* Create metrics framework to analyse business value
* Handle escalations from accounts in a timely manner
* Track customer health in order to develop insights and manage risk areas
* Utilise product and industry expertise to advise customers on how to ut ...