To assist with the support of critical ICT operational functions within the Aesop Japan offices and across all Aesop signature stores and counter stores within Japan.
To keep software up to date and to ensure Aesop global software standards are maintained. To take a proactive role in the development of existing systems and new retail developments at both Head Office and Aesop Retail stores as guided by the global ICT function.
To materially contribute to administrative efficiencies and the implementation of new processes as requi ...
A famous FMCG company is hiring an IT Helpdesk Team Leader.
The Service Supervisor is accountable for:
・ Works with and manages third party vendors that provide application support, (L1・2) for assigned applications
・ Works with other Service Supervisors to ensure SLA, KPIs and best practice across the estate
・ Define and measure support services performance against service levels using measurable KPIs and proactively monitor and manage outsourced partner(s) performance and escalate where needed
・ Prepare and present management dashboard of ser ...