Do you like working in a mission-critical role where you will solve complex customer issues each day? Our Cloud Support team works around the clock to identify and resolve our customers’ problems on the first try. If you’re up for a challenge, this role might be for you.
What this role is:
You will be a member of our cloud support team supporting Genesys Cloud customers. Our customers contact us by phone, chat, email, or video, and you’ll identify the issue and find the solution to the problem. You won’t be in this alone. We are a team that ...
After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services.
We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization. The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our produc ...
An L3 Support Engineer position is now available at a worldwide cybersecurity organisation. The applicant chosen for this role will be accountable for providing technical support to clients to enhance customer satisfaction.
* Lead troubleshooting activities
* Handle customer requests
* Perform escalation when needed
* 5+ years of experience providing technical support to clients
* Understanding of TCP/IP
* Expertise in troubleshooting Windows
* Knowledge of basic cybersecurity fundamentals
* Abili ...
A leading tech company is looking to hire a Customer Success Manager. In this position, you will be responsible for overseeing a portfolio of subscription customers and ensure the use and renewal of the company's services.
* Support customer stakeholders in the use of company solutions
* Coordinate communication between business and technical teams
* Assist customers regarding business process optimisation
* Utilise resources to support customer success
* Bachelor's degree or equivalent experience
* 8 ...