As Customer Success Manager you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The Success Manager promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The Success Manager is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.
Customer Success is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our custo ...
This position will be the prime responsible for serving as a Sales Engineer for Ciena’s packet and packet-optical solutions. Several activities are implied, matching the various stages of an expected sales cycle, including:
Works within a cross-functional team in support of a business incubation plan for Ciena’s packet and packet-optical solutions in Japan:
- Advocates a “playbook” of packet and packet-optical applications and solutions that will be positioned across the Asia Pacific & Japan (APJ) region
- Liaises with ...