- To provide 1st line technical support; answering support queries via phone, email, Chat and Web
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To take ownership of user problems and be proactive when dealing with user issues.
- Logging / verifying customer details Identifying the issue and categorizing / prioritize the incident
- Creating a ticket in CRM tool like ServiceNow Referring KB for workaround / resolution and attempting resolution Ticke ...
【Key skills required for the job】
- Network Voice and Collaboration Admin (For Voice Engineer mandatory)
- As an administrator, you should be able to handle first point escalation for all technical and process issues.
- Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager.
- Plan and schedule Changes, Coordinating with different stakeholders.
- Perform RCA for Major Incidents related to his / her tower
- Follow quality / security process defined for the e ...
We are promoting multilingualization of websites, marketing materials, and in-house documents for the global expansion of our services.
As one of the Cybozu team members, we welcome someone who can hit the ground running to expand our business globally.
Translating all documents for internal/external use.
Examples of documents to translate:
・Marketing-related sites and materials
・Minutes for internal use
・Text messages such as emails and c ...