As Customer Success Manager you will be responsible for development and nurturing the relationships of Ciena’s Top Customers. The Success Manager promotes retention, loyalty and advocacy by developing & driving a World Class Customer Experience. The Success Manager is the primary contact for customer intake, onboarding, contract management and issues prevention, creating a near effortless journey throughout the customers lifecycle.
Customer Success is absolutely vital to Ciena’s long-term growth & profitability. We will be successful when our custo ...
This position will be the prime responsible for serving as a Sales Engineer for Ciena’s packet and packet-optical solutions. Several activities are implied, matching the various stages of an expected sales cycle, including:
Works within a cross-functional team in support of a business incubation plan for Ciena’s packet and packet-optical solutions in Japan:
- Advocates a “playbook” of packet and packet-optical applications and solutions that will be positioned across the Asia Pacific & Japan (APJ) region
- Liaises with ...
The ideal Sales Professional will manage and develop business in conjunction with the APJ sales organisations focusing on named Utility Companies having Telecom Network Infrastructure and ICP (Internet Content Providers), named Data Centre and Cloud Providers and APJ based global SP’s in order to generate maximum revenues for CIENA at the appropriate margin levels. Requires strong focus on winning new business with Ciena’s Global Partner Community and the ability to maintain and expand opportunities in new footprint throughout APJ.