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This posting is managed by: | Global Initiative Corporation |
---|---|
Company Name | Company is not publicly visible |
Job Type |
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV Customer Service - Other |
Location |
Asia
Japan
Osaka
Osaka
|
Job Description |
・Response to customer inquiries - Collaborate with each team to answer customer questions and solve problems ・Supervision of part-time operators ・Other incidental work (translation, etc.) |
Company Info |
Headquartered in Osaka, more than 60% are global companies from overseas. With the goal of providing a place where everyone in the world can smoothly purchase Japanese products online, we are developing three services that deliver Made in Japan to a large number of customers. Growth has not stopped since the company was founded, and this year we also exceeded our sales forecast by more than 1 billion yen and achieved a growth rate of 177%. |
Working Hours |
・Flex time – core time from 10:00 to 16:00, with lunch up to 2 hours *During training - 9:15-18:15 *Fixed work hours are required for the first few months due to OJT. |
Job Requirements |
◆Required skills ・Native level Spanish ・Business level Japanese (JLPT N2 or higher) ・Business level English ◆Good skills ・Work experience at a small to medium-sized company ・Working experience at an EC company or customer support experience ・Basic knowledge of HTML ・Other language skills |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Daily Conversation Level |
Spanish Level | Native Level |
Salary | Depends on experience |
Other Salary Description |
・Salary increase once a year ・Transportation expenses provided (up to 30,000 yen per month) ・Overtime pay (paid by the minute) ・Employment insurance, national health insurance, workers' compensation insurance ・Dress code is business casual (suits not required) ・Company events (company trips, drinking parties, etc.) ・Language lessons ・Qualification acquisition support ・Support for club activities ・Free drinks |
Holidays |
・ Two days a week (Saturdays and Sundays) ·New Year holiday ・ Implemented 22 days of paid leave from the first year (the number of days increases depending on the number of years worked) ・ Long-term continuous leave can be taken |
Job Contract Period |
Contract employee (with regular employee promotion system) ■ About contract employees: All contract employees start and are renewed every 12 months. ■ After working for 3 years, you will be promoted to a full-time employee. (90% of the promotion results from 2017 to 2020 * Excluding self-retirement) |