Helpdesk/Desktop Support Engineer

Company is not publicly visible
JPY 4,000,000 - 6,000,000
Tokyo, Japan

Posted 2019-Oct-09  by TALISMAN CORPORATION/タリスマン株式会社 (Recruiter)

Job Description

    A helpdesk/desktop support engineer is sought by a global IT outsourcing company in Tokyo!

    Performs analyzing, diagnosing, installation, and resolution of desktop computers, operating systems, application software and hardware technologies and associated problems.

    Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.

    Acts as a technical liaison with user groups and other IT partners for systems support and implementation.

    Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.

    Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment

    Technical documentation of hardware/software additions or changes.

    Updates and closures of trouble tickets and service requests.

    Timely labor hour input for billing and management.

    Keeps up-to-date technical skills and knowledge of vendor offerings.

Job Requirement

    3+ years of progressive experience in the desktop environment.

    Knowledge and understanding of Windows desktop operating systems

    The ability to perform domain related administrative tasks.

    Understanding of LAN environments, communication protocols, PC-to-Mainframe access.

    Knowledge of E-mail systems (e.g., Outlook, MS Exchange).

    Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.

    Ability to perform troubleshooting and analysis of PC hardware, PC operating systems and office automation software, network system devices and PC network hardware and client software.

Language Ability

  • English : Minimum Communication Level (TOEIC 225-470)
  • Japanese : Fluent(JLPT Level 1 or N1)

Job Summary



Employment Company

Company is not publicly visible

Job Type

IT (Other) - IT Help Desk

IT (Hardware/Network) - Network Engineer

IT (Other) - Customer Support Engineer


IT Consulting


JPY 4,000,000 - 6,000,000

Other Salary Description



Asia Japan Tokyo

Working Hours




Job Contract Period


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