A helpdesk/desktop support engineer is sought by a global IT outsourcing company in Tokyo!
Performs analyzing, diagnosing, installation, and resolution of desktop computers, operating systems, application software and hardware technologies and associated problems.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
Responsible for the analysis, design and implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment
Technical documentation of hardware/software additions or changes.
Updates and closures of trouble tickets and service requests.
Timely labor hour input for billing and management.
Keeps up-to-date technical skills and knowledge of vendor offerings.
3+ years of progressive experience in the desktop environment.
Knowledge and understanding of Windows desktop operating systems
The ability to perform domain related administrative tasks.
Understanding of LAN environments, communication protocols, PC-to-Mainframe access.
Knowledge of E-mail systems (e.g., Outlook, MS Exchange).
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
Ability to perform troubleshooting and analysis of PC hardware, PC operating systems and office automation software, network system devices and PC network hardware and client software.
- English : Minimum Communication Level (TOEIC 225-470)
- Japanese : Fluent(JLPT Level 1 or N1)
Company is not publicly visible
IT (Other) - IT Help Desk
IT (Hardware/Network) - Network Engineer
IT (Other) - Customer Support Engineer
JPY 4,000,000 - 6,000,000
Other Salary Description
Asia Japan Tokyo
Job Contract Period
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