Job Description
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Wonderful Opportunity! You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.
The helpdesk reviews the calls received, identifies the problem and situation, and judge treatment (average monthly around 1,500・2,000 inquiries). It also provides first・level support, such as standard operating procedures and solutions and workarounds from existing known errors. If not, escalation to each support group (ESD/other department) will be made and monitor the status until the ticket is closed properly. The scope of the query is all IT service・related inquiries, such as problems with PCs, networks, printers, and applications.
【Responsibilities】
‐ Helpdesk operation: Manage the Helpdesk (L1 Call Team, L2 Desktop Support Team, Outsourced) and provide first・level support to users (employees/outsourced employees).
‐ Secondary technical support and troubleshooting in the case of escalation from the helpdesk team
Job Requirement
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‐ Experience in an IT related role across a variety of functions including project management
‐ IT Infrastructure service experience
‐ Experience providing client PC support
‐ ITIL Foundation Level Certification
【Skills Preferred】
‐ Financial institution working experience
‐ Understanding of Japanese business culture and insurance operational environment
‐ Microsoft technical working experience
‐ MCSE / CCNA
Language Ability
- English : Business Conversation Level (TOEIC 735-860)
- Japanese : Daily Conversation Level
Job Summary
Recruiter
Skillhouse Staffing Solutions K.K.
Employment Company
Company is not publicly visible
Job Type
IT (Other) - Customer Support Engineer
IT (Other) - IT Help Desk
IT (Other) - IT Help Desk
Industry
Insurance
Salary
JPY 8,000,000 - 10,000,000
Other Salary Description
‐ Social insurance
‐ Transportation Fee
‐?No smoking indoors allowed (Designated smoking area)
Location
Asia Japan Tokyo
Asia Japan
Working Hours
9:00 - 17:00（Mon - Fri）
Holidays
Saturday, Sunday, and National Holidays
Job Contract Period
Permanent
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