【Global Insurance】Service Desk Technical Lead YT15223

Company is not publicly visible
JPY 8,000,000 - 10,000,000
Tokyo, Japan

Posted 2021-Jan-04  by Skillhouse Staffing Solutions K.K. (Recruiter)

Job Description

    Wonderful Opportunity! You will enjoy working for a leading global insurance company and with a talented group of professionals in the Japan office.

    The helpdesk reviews the calls received, identifies the problem and situation, and judge treatment (average monthly around 1,500・2,000 inquiries). It also provides first・level support, such as standard operating procedures and solutions and workarounds from existing known errors. If not, escalation to each support group (ESD/other department) will be made and monitor the status until the ticket is closed properly. The scope of the query is all IT service・related inquiries, such as problems with PCs, networks, printers, and applications.

    【Responsibilities】
    ‐ Helpdesk operation: Manage the Helpdesk (L1 Call Team, L2 Desktop Support Team, Outsourced) and provide first・level support to users (employees/outsourced employees).
    ‐ Secondary technical support and troubleshooting in the case of escalation from the helpdesk team

Job Requirement

    ‐ Experience in an IT related role across a variety of functions including project management
    ‐ IT Infrastructure service experience
    ‐ Experience providing client PC support
    ‐ ITIL Foundation Level Certification

    【Skills Preferred】
    ‐ Financial institution working experience
    ‐ Understanding of Japanese business culture and insurance operational environment
    ‐ Microsoft technical working experience
    ‐ MCSE / CCNA

Language Ability

  • English : Business Conversation Level (TOEIC 735-860)
  • Japanese : Daily Conversation Level

Job Summary

Recruiter

Skillhouse Staffing Solutions K.K.

Employment Company

Company is not publicly visible

Job Type

IT (Other) - Customer Support Engineer

IT (Other) - IT Help Desk

IT (Other) - IT Help Desk

Industry

Insurance

Salary

JPY 8,000,000 - 10,000,000

Other Salary Description

‐ Social insurance
‐ Transportation Fee
‐?No smoking indoors allowed (Designated smoking area)

Location

Asia Japan Tokyo

Asia Japan

Working Hours

9:00 - 17:00(Mon - Fri)

Holidays

Saturday, Sunday, and National Holidays

Job Contract Period

Permanent

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