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Miyu
Position Name: Data Center Engineering Operations
■Previous experience
I worked as a Construction Management assistant for a telecommunication construction company. I was mainly in charge of power supply construction for communications The Company specialized in cellular and internet telecommunication which included services to Data Centers throughout Japan. Our focus was to work safely and produce high quality results within the assigned construction period. My main focus was creating and managing the day to day schedule for our staff. This included safely managing, coordinating deliveries, creating procedures, and preparing completion documents. In addition to these assignments I was assigned as lead manager of sales.
■Why did you join AWS?
My exp is mainly in the telecommunications industry, and my focus was on “how to provide a more stable telecommunications” environment to customers all over Japan. I was quite impressed how the cloud computing industry was growing and was looking to transition my career into this industry. I was quite attracted to the idea that I could have an actual imprint on review designs, operations, pursue safety and quality of Data Centers as being a member of Amazon Web Service (AWS). With the DCEO role opportunity I knew I would be able to the exposure that I was looking for, I would be able to get hands on exp on operational efficiency and energy conservation, while at the same time relying on my past experience to contribute to AWS. I have always been in roles that are customer-focused, hence joining a company that truly believes in innovating on behalf of the Customer is what I was quite attracted to and I knew there could not be a better place that AWS.
■What do you like the most about your team?
Infra Ops team is awesome and we all are working together towards a sane goal, providing the best experience to our experiences. Though safety and quality control are one of our main goals, our team is actively learning, discussing what's best for our customers, and working to create a more secure, redundant, and affordable data center for the years to come. Amazon provides an inclusive work environment that motivates us to deliver. A culture of equality is a is also a driver for innovation and growth and I can see that in our team ; also ADS is the most diversified team we have employees from multiple nationalities, who are so talent and expert in their fields of specialization. I am extremely proud to be a part of this team.
■What are the career opportunities at AWS?
Here at AWS our managers allow us to take charge of our own career but at the same time give us all the tools and help needed to improve our opportunities for career growth. We have regular 1-on-1 meetings where we are able to talk freely about our interest, projects work life balance, ideas and self-improvement to name a few. This doesn’t stop only at management but surrounding support from other team members and upper management as well. Every day is a day to grow in AWS and it fits so well with our culture of “Always Day One”. Whether you are considering taking the next step, or choosing to become a manager, an engineering professional, or cross-training with other team, AWS has endless opportunities for all people.
■Message to people who are considering an AWS Data Center role.
AWS is a company of builders who bring varying backgrounds, ideas, and points of view to inventing on behalf of our customers. Our diverse perspectives come from many sources including gender, race, age, national origin, sexual orientation, culture, education, and professional and life experience. We are committed to diversity and inclusion and always look for ways to scale our impact as we grow. AWS cares about culture. Amazon stands by its leadership principles. Among other things, we value Customer Obsession. If you have an interest in data centers, and if you empathize AWS culture and want to make it better together, this is the opportunity for you! We are currently hiring trainee employees with little to no experience with the possibilities of joining our team and becoming a part of the “Amazonian family” as a full-time employee. We are looking forward to see and hearing from you!
Employee voice Vol.2
Roselyn
Position Name: Data Center Technician
■Previous experience
My entire work experiences is related to IT/Infra industry and work scope has been on roles that focus on customer data, system maintenance and network management. Prior to joining AWS, I worked as a Desktop Support Engineer in one of the sports video streaming companies in Japan. My team was in charge of helping and supporting global employees with regards to PC’s troubleshooting and company network issues. I also worked as OSS Engineer/System Administrator, monitoring and managing the network services of one of the biggest telecommunication companies here in Japan. I usually worked remotely with customer while doing the system upgrade and change work.
■Why did you join AWS?
I always heard good things about AWS from my friends who were working here, the spectacular services the company provides for their customers, working culture, team diversity and opportunities to learn. I always want to be in an environment that pushes me out of my comfort zone to deliver more, ability to innovate as well as develop new skills and learn new technology every day. Working in AWS has helped me grow as an individual and a professional when it comes to cloud computing and technology.
■What is the Day to day work of a Data Center Technician?
As a DCT, we provide 24/7 site coverage and respond to high severity events within Service Level Agreements (SLA’s). Troubleshooting servers and network devices are DCO’s best friend. At first, I thought that data center work is difficult and challenging for women like me as we need to use physical strength when taking out the server from the rack. AWS provides tools like server lift, work carts and implements SOPs like lifting operations to give employees a safe working environment and make work easier, the company always thinks about its employees and employee safety is very important. We often get opportunity to visit multiple sites, handle work on-call to support with services customer needs in a timely manner to provide a great customer experience.
■What are the career opportunities at AWS?
There are many opportunities at AWS depending on the skills that you bring and how you want to drive your career. We have a Trainee program for candidates who have limited hardware troubleshooting hands on exp it’s a 6 months program that allows you to learn and grow to become a full time employee “Data center Technician”. If you have exp in people mgmt., team mgmt., project mgmt. you can also join as a Data Center Manager. We also have multiple team across the Data Center organization, there are employee who have moved from Technician roles to Network Technician roles or Infrastructure deployment roles. The team supports employee internal career move and also provide opportunities for career development. Even if you are a DCO and wanted to help other team such as logistic, DCEO, Rack ops, ID’s etc., it’s always supported; this also helps us to understand the synergy across all other teams for effecting operations at the sites.
■Message to people who are considering an AWS Data Center role.
For all of those who aspire to work or want to start a career in a data center, AWS is a good company to consider. In my last 2 years of work tenure in AWS as Data Center Tech, I was able to develop and up skill my career to the next level. I think the reason for this is not only AWS promotes their leadership principles, but AWS has the strong mission and vision to live by these principles. And one of my favorite leadership principles is “Learn and be Curious” because one should never stop learning AND every day is DAY ONE. This culture is a way to stay relevant and on our toes; we treat every day like its Day 1, in such environment we are not simply sitting stagnant on the information you had at the start rather are building on what you’ve learned, and we continue to evolve. If you are open to learning Apply Now! We are hiring for multiple roles.