Ahead Consulting is seeking a person to join our clients Voice Engineering and Operations team within Japan.
This role is to primarily focus on supporting Cisco (CUCM) Systems, Nice Voice recording technologies, and Cisco telepresence systems. The candidate must have experience demonstrated experience supporting Core CUCM IP Telephony services in a large scale organization.
Work closely with the Voice Operations team primarily in Japanese and some English as needed
Monitor and support all aspects of the voice environment
Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.
Provide support to Japanese users locally.
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1. Responsible for identifying gaps between centralized ERP applications and as-is business process/legal compliance, identifying requirements, to-be business processes/systems, leading/managing implementation and testing.
2. To understand global template (Functional coverage of globally standardized ERP, Global standard processes/policies)
3. To understand high level local organizational structure incl external units, as-is business process flow, high level local as-is system architecture incl. interfaces, middleware and high level data flow
4. To cl ...