Reservation Site‐ Customer Support Specialist
予約サイトのカスタマーサポートスペシャリスト
Job Description :
Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email)
Job Title: Japanese Customer Service for Airlines industry
Job Role:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.
DUTIES AND RESPONSIBILITIES: Primary Job Functions:
Answer incoming calls including email and chat in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solu ...