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Hanako Yamada

Shibaura Minato-ku, Tokyo 108-0023
(03)XXXX-XXXX / hanako@getglobal.com

Bilingual Secretary / Administrative Assistant

PROFILE	5 years of secretarial experience with international firms. A. A. in English Literature. STEP Pre-1st Grade; able to interpret and translate. Thorough knowledge of office operations. Computer: MS Word, Excel, PowerPoint, Outlook. Typing 60 wpm, very accurate. Strong organizational, interpersonal and coordinating skills. Able to work under pressure; able to meet deadlines.
EXPERIENCE 2000 to present	Administrative Assistant ANC INTERNATIONAL, INC., Tokyo Reported to President. Interpret for clients from overseas. Translate letters and reports from English into Japanese and vice versa. Handle e-mail communications with overseas contacts. Maintain contract and correspondence records. 　　*Transformed administrative forms into electronic format 　 　 and reduced paperwork by 40%. 　　*Created a database of overseas clients.
1997-1999	Secretary to Sales Manager WORLD TRADING CO., LTD., Tokyo Translated documents (English-Japanese). Maintained client and billing records. Arranged meeting and travel schedules. Acted as liaison between Sales Manager and salespeople. 　　*Standardized some office procedures and improved efficiency by 30%. 　　*Sales Manager said, "You are the best secretary I've ever had."
EDUCATION	ESL Program, 1999 LONDON ENGLISH SCHOOL A.A. in English Literature, 1997 NIPPON JUNIOR COLLEGE, Chiba